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Fielitz, J.: Zur Geschichte des Auskunftsdienstes an wissenschaftlichen Bibliotheken in Deutschland (1982) 1.00
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Lokale Auskunftsstellen : Typologie (1988) 1.00

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Neißer, H.: Kooperation zwischen Köln und Prag (1992) 1.00
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Rasche, M.: Zwei Jahre Informationsbroschürendienst : ein Angebot und seine Annahme (1989) 1.00
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Reddel, S.: Darstellung britischer Bibliotheksdienste (1988) 1.00
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Foster, J.: Collaborative information seeking and retrieval (2006) 1.00
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Tätigkeiten im Auskunftsdienst : Beschreibung der bibliographischen Arbeiten (1982) 1.00
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Thun, H.-P.: Workshop 'Information services for industry' (1989) 1.00
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Ziegler, J.: ¬Der Auskunftsbibliothekar : ein Zauberlehrling? (1991) 1.00
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Case, D.: Information seeking (2006) 1.00

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Ahlers, D.: Vom Stadtplan bis zum Internet : Auskunftsdienst an einer Wissenschaftlichen Bibliothek (1996) 1.00
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Brittain, J.M.: Information and its users : a review with special reference to the social sciences (1970) 1.00
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Whitlatch, J.B.: Reference services : research methodologies for assessment and accountability (1992) 1.00
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Curry, D.A.: Assessing and evaluating diversity in the reference department (1992) 1.00
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Hults, P.: Reference evaluation : an overview (1992) 1.00

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Martin, L.M.: Evaluating OPACs or, OPACs are reference tools, too! (1992) 1.00
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Toase, C.A.: Train your staff to provide 95 per cent correct answers (1990) 1.00
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Natale, J.A.; Galloway, J.W.: Remote telephone use in reference service (1993) 1.00
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Dearie, T.N.; Perez, A.J.: Traditional access to the library via telephone service (1992) 1.00
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Bristow, A.: Academic reference service over electronic mail (1992) 1.00
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