Document (#4549)

Author

Hults, P.

Title

Reference evaluation : an overview

Source

Reference librarian. 1992, no.38, S.141-150

Year

1992

Abstract

The current interest in reference evaluation has its roots in the unobtrusive testing begun 20 years ago. Evaluation before that was centred on criteria of quantity rather than quality. When unobstrusive testing began reporting accuracy rates hovering in the 50% range, reference services responded by exploring a variety of techniques to measure quality of service including unobstrusive testing, user surveys, and peer review. Methods to improve reference service, such as training workshops, peer coaching, and changes in organizational climate are also beginning to be critically examined

Theme

Informationsdienstleistungen

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