Document (#17486)

Author

Stalker, J.C.
Murfin, M.E.

Title

Quality reference service : a preliminray case study

Source

Journal of academic librarianship. 22(1996) no.6, S.423-429

Year

1996

Abstract

The Brandeis University main library, Waltham, MA, reference service scored highly on the Wisconsin-Ohio Reference Evaluation Programme (WOREP). Reports on a site visit to Brandeis carried out in 1996 to determine how its reference library performance differs from the perfromance of the typical academic reference deparrtment in the areas covered by the WOREP data. Findings indicate that intensive use of electronic resources, a good reference collection, good architecture, administrative support and adequate time provided by the consultation model contributed to service quality

Theme

Informationsdienstleistungen

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