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Stalker, J.C.; Murfin, M.E.: Frequently Asked Questions : an effective way to store and retrieve reference information? (1996)
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Stalker, J.C.; Murfin, M.E.: Quality reference service : a preliminray case study (1996)
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Murfin, M.E.: Evaluation of reference service by user report of success (1995)
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Stalker, L.; Dooley, J.M.: Descriptive cataloging of rare books (1992)
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Koutnik, C.: ¬The World Wide Web is here : is the end of printed reference sources near? (1997)
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