Document (#12876)

Author

Head, M.C.
Marcella, R.
Smith, J.M.

Title

Are you being served? : The quality of business information provision in Scottish public libraries

Source

Library review. 44(1995) no.2, S.28-37

Year

1995

Abstract

Reports on the 2nd of 2 studies using unobtrusive testing of public library reference services in Scotland by students at Robert Gordon University in Aberdeen. For this survey, a specific item of business information on a well known Scottish company was requested at various public libraries. Discusses the results of the survey under the following headings: physical location and setting of issue desk; staff attitude; response to the enquiry; reference interview; search strategy and execution; advice/information offered; and assessment of the quality of the information provided

Footnote

T.1: Library review 42(1993) no.6, S.7-13

Theme

Informationsdienstleistungen

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5. Blake, N.: Enquiry statistics : an analysis of enquiries asked at selected public and special libraries in the UK (1995) 0.15

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