Document (#11453)

Author

Blake, N.

Title

Enquiry statistics : an analysis of enquiries asked at selected public and special libraries in the UK

Imprint

Loughborough : University of Technology, Library and Information Statistics Unit

Year

1995

Pages

90 S

Isbn

0-948848-73-1

Series

LISU occasional paper; no.11

Abstract

Reports results of a study to monitor information activities of selected UK public libraries and special libraries and to collect enquiry data from 7 different information services (2 public reference libraries; 2 public lending libraries; a tourist information centre; and 2 special libraries). Data was categorized according to length of answer, mode of enquiring; type of enquiry; and subject of enquiry. Results indicated that the special libraries had longer enquiries and received more by telephone, fax transmission and letter than the public libraries. Furthermore, they made most use of computerized information services. Business and commerce enquiries were most freqeuntly asked at the public reference libraries. Answering community information and children's enquiries were the common tasks of public lending libraries. Minimal overlap accured in the provision of tourist information

Footnote

Edited and expanded version of a MSc dissertation submitted 1994

Theme

Informationsdienstleistungen

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