Document (#12748)

Author

Etter, Z.

Title

Using reference questions to analyze collections and services

Source

New Jersey libraries. 28(1995) no.3, S.21-23

Year

1995

Abstract

Presents the results of an evaluation of reference enquiries and the way they were answered, undertaken at the Media Library of the Robert Wood Johnson Medical School, New Jersey. 197 questions were categorized as audiovisual, computer, book/journal related, or information seeking. The degree of success in answering the enquiries was analyzed and the importance of referrals estimated

Theme

Informationsdienstleistungen

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