Document (#4540)

Author

Whitlatch, J.B.

Title

Reference services : research methodologies for assessment and accountability

Source

Reference librarian. 1992, no.38, S.9-19

Year

1992

Abstract

To evaluate and improve reference service librarians must select appropriate methodologies and carefully analyze the data collected. Data collection strategies include quantitative measurements derived from the experimental sciences and qualitative measures derived form the social sciences, including familiar methods such as surveys, questionnaires, interviews and case studies. Discusses these measures in terms of their appropriateness for reference service evaluation with citations to published studies

Theme

Informationsdienstleistungen

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