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Schmitt, J.P.: ¬The art of collection development : reference style (1998)
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Radford, M.L.: Approach or avoidance? : The role of nonverbal communication in the academic library user's decision to initiate a reference encounter (1998)
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Anderson, S.P.: Communications conflict at the law library reference desk : a survey of general library science and communications literature (1998)
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Johnson, W.G.: ¬The need for a value-based reference policy : John Rawls at the reference desk (1994)
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Weckert, J.; Ferguson, S.: Ethics, reference librarians and expert systems (1993)
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