Document (#13482)

Author
Aghemo, A.
Title
Come valutare il servizio di informazione
Source
Biblioteche oggi. 11(1993) no.2, S.40-42
Year
1993
Abstract
Library information service assessment studies can help the reference librarian to form an accurate judgement on the library's structure and organization in terms of: efficiency; effectiveness; and cost/benefit ratio. These 3 assessment criteria can be applied to the following areas: staff; users; user requests; answers provided; library information service potential; and collection and documentation resources. Each of these areas yields further sub-categories for evaluation. Data collection methods depend on the end purpose of the assessment study, but may include the issue of questionnaires to librarians and users, and non invasive observation of user activities. The studies can be unpopular, as they may result in cuts in staff or services
Footnote
Übers. des Titels: How to assess a library information service
Theme
Informationsdienstleistungen

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