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Whitlatch, J.B.: Reference services : research methodologies for assessment and accountability (1992)
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Thelwall, M.: Interpreting social science link analysis research : a theoretical framework (2006)
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Furner, J.: Interrogating "Identity" : a philosophical approach to an enduring issue in knowledge organization (2009)
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Assessment and accountability in reference work (1992)
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Su, L.T.: ¬The relevance of recall and precision in user evaluation (1994)
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