Document (#4553)

Author

Dearie, T.N.
Perez, A.J.

Title

Traditional access to the library via telephone service

Source

Collection management. 17(1992) nos.1/2, S.149-165

Year

1992

Abstract

Telephone reference service at the California Univ. at San Diego Central Library hab become problematic in recent years due to increased volume of patron demand, both in person and on the telephone. In order to meet the demand the library established a separate information desk service which became the first line of service for incoming telephone callers. Reports a survey conducted in 1991 by information and reference desk staff to see how well this arrangement was meeting the needs of primary patrons. Details steps taken to correct shortcomings

Theme

Informationsdienstleistungen

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