Document (#6947)

Author

Smith, D.R.

Title

Collection development for telephone reference

Source

Georgia librarian. 30(1993) no.3, S.64,66-67

Year

1993

Abstract

The implementation of a telephone reference service involves a serious commitment by the library to expand the accessibility of its materials to the community. To achieve this aim, considerable attention must be paid to collection development in the area of the library's reference materials. Offers useful suggestions for telephone reference collection development based upon the experience gained from setting up successful telephone reference services in 2 different urban public library environments. Concludes that, although different circumstances will dictate different solutions, 3 components should always be present: relevance, accessibility and timeliness

Theme

Informationsdienstleistungen

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