Document (#4554)

Author
Bristow, A.
Title
Academic reference service over electronic mail
Source
College and research libraries news. 53(1992) no.10, S.631-632
Year
1992
Abstract
Describes a reference service using electronic mail that has been offered at Indiana Univ. in Bloomington since 1987 as part of the libraries' component of an electronic academic information environment. Reports results of a survey conducted to obtain a better understanding of the experience, to identify the clientele, and to consider improvements and modifications. Discusses useful observations and principles that can be drawn from the experience which may be useful to other libraries
Theme
Informationsdienstleistungen

Similar documents (content)

  1. Purcell, R.: User orientation for the Electronic Encyclopedia (1989) 0.22 
    0.21944097 = sum of:
  0.21944097 = product of:
    1.0972048 = sum of:
      0.29123008 = weight(abstract_txt:indiana in 2595) [ClassicSimilarity], result of:
        0.29123008 = score(doc=2595,freq=1.0), product of:
          0.2818078 = queryWeight, product of:
            1.6883253 = boost
            8.267481 = idf(docFreq=30, maxDocs=44421)
            0.020189414 = queryNorm
          1.0334351 = fieldWeight in 2595, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            8.267481 = idf(docFreq=30, maxDocs=44421)
            0.125 = fieldNorm(doc=2595)
      0.09175897 = weight(abstract_txt:reference in 2595) [ClassicSimilarity], result of:
        0.09175897 = score(doc=2595,freq=1.0), product of:
          0.16440104 = queryWeight, product of:
            1.8236727 = boost
            4.4651284 = idf(docFreq=1388, maxDocs=44421)
            0.020189414 = queryNorm
          0.55814105 = fieldWeight in 2595, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            4.4651284 = idf(docFreq=1388, maxDocs=44421)
            0.125 = fieldNorm(doc=2595)
      0.45910954 = weight(abstract_txt:bloomington in 2595) [ClassicSimilarity], result of:
        0.45910954 = score(doc=2595,freq=1.0), product of:
          0.38171548 = queryWeight, product of:
            1.9649409 = boost
            9.622026 = idf(docFreq=7, maxDocs=44421)
            0.020189414 = queryNorm
          1.2027533 = fieldWeight in 2595, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            9.622026 = idf(docFreq=7, maxDocs=44421)
            0.125 = fieldNorm(doc=2595)
      0.13335218 = weight(abstract_txt:experience in 2595) [ClassicSimilarity], result of:
        0.13335218 = score(doc=2595,freq=1.0), product of:
          0.21093029 = queryWeight, product of:
            2.065685 = boost
            5.0576777 = idf(docFreq=767, maxDocs=44421)
            0.020189414 = queryNorm
          0.6322097 = fieldWeight in 2595, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            5.0576777 = idf(docFreq=767, maxDocs=44421)
            0.125 = fieldNorm(doc=2595)
      0.12175403 = weight(abstract_txt:electronic in 2595) [ClassicSimilarity], result of:
        0.12175403 = score(doc=2595,freq=1.0), product of:
          0.22724353 = queryWeight, product of:
            2.6259472 = boost
            4.2862926 = idf(docFreq=1660, maxDocs=44421)
            0.020189414 = queryNorm
          0.53578657 = fieldWeight in 2595, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            4.2862926 = idf(docFreq=1660, maxDocs=44421)
            0.125 = fieldNorm(doc=2595)
    0.2 = coord(5/25)
  2. Still, J.; Campbell, F.: Librarian in a box : the use of electronic mail for reference (1993) 0.17 
    0.17479035 = sum of:
  0.17479035 = product of:
    0.7282932 = sum of:
      0.049388096 = weight(abstract_txt:libraries in 6693) [ClassicSimilarity], result of:
        0.049388096 = score(doc=6693,freq=2.0), product of:
          0.118111014 = queryWeight, product of:
            1.5457519 = boost
            3.78466 = idf(docFreq=2742, maxDocs=44421)
            0.020189414 = queryNorm
          0.4181498 = fieldWeight in 6693, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.78466 = idf(docFreq=2742, maxDocs=44421)
            0.078125 = fieldNorm(doc=6693)
      0.11469871 = weight(abstract_txt:reference in 6693) [ClassicSimilarity], result of:
        0.11469871 = score(doc=6693,freq=4.0), product of:
          0.16440104 = queryWeight, product of:
            1.8236727 = boost
            4.4651284 = idf(docFreq=1388, maxDocs=44421)
            0.020189414 = queryNorm
          0.6976763 = fieldWeight in 6693, product of:
            2.0 = tf(freq=4.0), with freq of:
              4.0 = termFreq=4.0
            4.4651284 = idf(docFreq=1388, maxDocs=44421)
            0.078125 = fieldNorm(doc=6693)
      0.0873537 = weight(abstract_txt:service in 6693) [ClassicSimilarity], result of:
        0.0873537 = score(doc=6693,freq=2.0), product of:
          0.17274138 = queryWeight, product of:
            1.8693595 = boost
            4.576989 = idf(docFreq=1241, maxDocs=44421)
            0.020189414 = queryNorm
          0.50569063 = fieldWeight in 6693, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            4.576989 = idf(docFreq=1241, maxDocs=44421)
            0.078125 = fieldNorm(doc=6693)
      0.065674104 = weight(abstract_txt:academic in 6693) [ClassicSimilarity], result of:
        0.065674104 = score(doc=6693,freq=1.0), product of:
          0.17994854 = queryWeight, product of:
            1.9079578 = boost
            4.6714945 = idf(docFreq=1129, maxDocs=44421)
            0.020189414 = queryNorm
          0.3649605 = fieldWeight in 6693, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            4.6714945 = idf(docFreq=1129, maxDocs=44421)
            0.078125 = fieldNorm(doc=6693)
      0.27937597 = weight(abstract_txt:mail in 6693) [ClassicSimilarity], result of:
        0.27937597 = score(doc=6693,freq=4.0), product of:
          0.29761735 = queryWeight, product of:
            2.4537127 = boost
            6.0077353 = idf(docFreq=296, maxDocs=44421)
            0.020189414 = queryNorm
          0.93870866 = fieldWeight in 6693, product of:
            2.0 = tf(freq=4.0), with freq of:
              4.0 = termFreq=4.0
            6.0077353 = idf(docFreq=296, maxDocs=44421)
            0.078125 = fieldNorm(doc=6693)
      0.1318026 = weight(abstract_txt:electronic in 6693) [ClassicSimilarity], result of:
        0.1318026 = score(doc=6693,freq=3.0), product of:
          0.22724353 = queryWeight, product of:
            2.6259472 = boost
            4.2862926 = idf(docFreq=1660, maxDocs=44421)
            0.020189414 = queryNorm
          0.580006 = fieldWeight in 6693, product of:
            1.7320508 = tf(freq=3.0), with freq of:
              3.0 = termFreq=3.0
            4.2862926 = idf(docFreq=1660, maxDocs=44421)
            0.078125 = fieldNorm(doc=6693)
    0.24 = coord(6/25)
  3. Staley, L.: E-mail reference : experiences at City University (1998) 0.17 
    0.17397623 = sum of:
  0.17397623 = product of:
    0.86988115 = sum of:
      0.1589312 = weight(abstract_txt:reference in 4045) [ClassicSimilarity], result of:
        0.1589312 = score(doc=4045,freq=3.0), product of:
          0.16440104 = queryWeight, product of:
            1.8236727 = boost
            4.4651284 = idf(docFreq=1388, maxDocs=44421)
            0.020189414 = queryNorm
          0.9667286 = fieldWeight in 4045, product of:
            1.7320508 = tf(freq=3.0), with freq of:
              3.0 = termFreq=3.0
            4.4651284 = idf(docFreq=1388, maxDocs=44421)
            0.125 = fieldNorm(doc=4045)
      0.13976592 = weight(abstract_txt:service in 4045) [ClassicSimilarity], result of:
        0.13976592 = score(doc=4045,freq=2.0), product of:
          0.17274138 = queryWeight, product of:
            1.8693595 = boost
            4.576989 = idf(docFreq=1241, maxDocs=44421)
            0.020189414 = queryNorm
          0.809105 = fieldWeight in 4045, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            4.576989 = idf(docFreq=1241, maxDocs=44421)
            0.125 = fieldNorm(doc=4045)
      0.13335218 = weight(abstract_txt:experience in 4045) [ClassicSimilarity], result of:
        0.13335218 = score(doc=4045,freq=1.0), product of:
          0.21093029 = queryWeight, product of:
            2.065685 = boost
            5.0576777 = idf(docFreq=767, maxDocs=44421)
            0.020189414 = queryNorm
          0.6322097 = fieldWeight in 4045, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            5.0576777 = idf(docFreq=767, maxDocs=44421)
            0.125 = fieldNorm(doc=4045)
      0.31607783 = weight(abstract_txt:mail in 4045) [ClassicSimilarity], result of:
        0.31607783 = score(doc=4045,freq=2.0), product of:
          0.29761735 = queryWeight, product of:
            2.4537127 = boost
            6.0077353 = idf(docFreq=296, maxDocs=44421)
            0.020189414 = queryNorm
          1.0620276 = fieldWeight in 4045, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            6.0077353 = idf(docFreq=296, maxDocs=44421)
            0.125 = fieldNorm(doc=4045)
      0.12175403 = weight(abstract_txt:electronic in 4045) [ClassicSimilarity], result of:
        0.12175403 = score(doc=4045,freq=1.0), product of:
          0.22724353 = queryWeight, product of:
            2.6259472 = boost
            4.2862926 = idf(docFreq=1660, maxDocs=44421)
            0.020189414 = queryNorm
          0.53578657 = fieldWeight in 4045, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            4.2862926 = idf(docFreq=1660, maxDocs=44421)
            0.125 = fieldNorm(doc=4045)
    0.2 = coord(5/25)
  4. Bushallow-Wilbur, L.; DeVinney, G; Whitcomb, F.: Electronic mail reference service : a study (1996) 0.17 
    0.1659756 = sum of:
  0.1659756 = product of:
    0.59277 = sum of:
      0.037822295 = weight(abstract_txt:conducted in 5158) [ClassicSimilarity], result of:
        0.037822295 = score(doc=5158,freq=1.0), product of:
          0.09886459 = queryWeight, product of:
            4.896853 = idf(docFreq=901, maxDocs=44421)
            0.020189414 = queryNorm
          0.38256663 = fieldWeight in 5158, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            4.896853 = idf(docFreq=901, maxDocs=44421)
            0.078125 = fieldNorm(doc=5158)
      0.03927087 = weight(abstract_txt:survey in 5158) [ClassicSimilarity], result of:
        0.03927087 = score(doc=5158,freq=1.0), product of:
          0.101373054 = queryWeight, product of:
            1.0126069 = boost
            4.958587 = idf(docFreq=847, maxDocs=44421)
            0.020189414 = queryNorm
          0.38738963 = fieldWeight in 5158, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            4.958587 = idf(docFreq=847, maxDocs=44421)
            0.078125 = fieldNorm(doc=5158)
      0.055346157 = weight(abstract_txt:consider in 5158) [ClassicSimilarity], result of:
        0.055346157 = score(doc=5158,freq=1.0), product of:
          0.12742868 = queryWeight, product of:
            1.1353067 = boost
            5.55943 = idf(docFreq=464, maxDocs=44421)
            0.020189414 = queryNorm
          0.43433046 = fieldWeight in 5158, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            5.55943 = idf(docFreq=464, maxDocs=44421)
            0.078125 = fieldNorm(doc=5158)
      0.09933199 = weight(abstract_txt:reference in 5158) [ClassicSimilarity], result of:
        0.09933199 = score(doc=5158,freq=3.0), product of:
          0.16440104 = queryWeight, product of:
            1.8236727 = boost
            4.4651284 = idf(docFreq=1388, maxDocs=44421)
            0.020189414 = queryNorm
          0.60420537 = fieldWeight in 5158, product of:
            1.7320508 = tf(freq=3.0), with freq of:
              3.0 = termFreq=3.0
            4.4651284 = idf(docFreq=1388, maxDocs=44421)
            0.078125 = fieldNorm(doc=5158)
      0.0873537 = weight(abstract_txt:service in 5158) [ClassicSimilarity], result of:
        0.0873537 = score(doc=5158,freq=2.0), product of:
          0.17274138 = queryWeight, product of:
            1.8693595 = boost
            4.576989 = idf(docFreq=1241, maxDocs=44421)
            0.020189414 = queryNorm
          0.50569063 = fieldWeight in 5158, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            4.576989 = idf(docFreq=1241, maxDocs=44421)
            0.078125 = fieldNorm(doc=5158)
      0.19754864 = weight(abstract_txt:mail in 5158) [ClassicSimilarity], result of:
        0.19754864 = score(doc=5158,freq=2.0), product of:
          0.29761735 = queryWeight, product of:
            2.4537127 = boost
            6.0077353 = idf(docFreq=296, maxDocs=44421)
            0.020189414 = queryNorm
          0.6637672 = fieldWeight in 5158, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            6.0077353 = idf(docFreq=296, maxDocs=44421)
            0.078125 = fieldNorm(doc=5158)
      0.076096274 = weight(abstract_txt:electronic in 5158) [ClassicSimilarity], result of:
        0.076096274 = score(doc=5158,freq=1.0), product of:
          0.22724353 = queryWeight, product of:
            2.6259472 = boost
            4.2862926 = idf(docFreq=1660, maxDocs=44421)
            0.020189414 = queryNorm
          0.3348666 = fieldWeight in 5158, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            4.2862926 = idf(docFreq=1660, maxDocs=44421)
            0.078125 = fieldNorm(doc=5158)
    0.28 = coord(7/25)
  5. Bradburn, F.B.: alt.sex : detour off the information highway (1995) 0.15 
    0.1543006 = sum of:
  0.1543006 = product of:
    0.6429192 = sum of:
      0.068921074 = weight(abstract_txt:offered in 3371) [ClassicSimilarity], result of:
        0.068921074 = score(doc=3371,freq=1.0), product of:
          0.14749487 = queryWeight, product of:
            1.2214285 = boost
            5.981156 = idf(docFreq=304, maxDocs=44421)
            0.020189414 = queryNorm
          0.4672778 = fieldWeight in 3371, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            5.981156 = idf(docFreq=304, maxDocs=44421)
            0.078125 = fieldNorm(doc=3371)
      0.03492266 = weight(abstract_txt:libraries in 3371) [ClassicSimilarity], result of:
        0.03492266 = score(doc=3371,freq=1.0), product of:
          0.118111014 = queryWeight, product of:
            1.5457519 = boost
            3.78466 = idf(docFreq=2742, maxDocs=44421)
            0.020189414 = queryNorm
          0.29567656 = fieldWeight in 3371, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            3.78466 = idf(docFreq=2742, maxDocs=44421)
            0.078125 = fieldNorm(doc=3371)
      0.2163052 = weight(abstract_txt:clientele in 3371) [ClassicSimilarity], result of:
        0.2163052 = score(doc=3371,freq=1.0), product of:
          0.31616965 = queryWeight, product of:
            1.7882972 = boost
            8.757029 = idf(docFreq=18, maxDocs=44421)
            0.020189414 = queryNorm
          0.6841428 = fieldWeight in 3371, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            8.757029 = idf(docFreq=18, maxDocs=44421)
            0.078125 = fieldNorm(doc=3371)
      0.106985986 = weight(abstract_txt:service in 3371) [ClassicSimilarity], result of:
        0.106985986 = score(doc=3371,freq=3.0), product of:
          0.17274138 = queryWeight, product of:
            1.8693595 = boost
            4.576989 = idf(docFreq=1241, maxDocs=44421)
            0.020189414 = queryNorm
          0.61934197 = fieldWeight in 3371, product of:
            1.7320508 = tf(freq=3.0), with freq of:
              3.0 = termFreq=3.0
            4.576989 = idf(docFreq=1241, maxDocs=44421)
            0.078125 = fieldNorm(doc=3371)
      0.13968799 = weight(abstract_txt:mail in 3371) [ClassicSimilarity], result of:
        0.13968799 = score(doc=3371,freq=1.0), product of:
          0.29761735 = queryWeight, product of:
            2.4537127 = boost
            6.0077353 = idf(docFreq=296, maxDocs=44421)
            0.020189414 = queryNorm
          0.46935433 = fieldWeight in 3371, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            6.0077353 = idf(docFreq=296, maxDocs=44421)
            0.078125 = fieldNorm(doc=3371)
      0.076096274 = weight(abstract_txt:electronic in 3371) [ClassicSimilarity], result of:
        0.076096274 = score(doc=3371,freq=1.0), product of:
          0.22724353 = queryWeight, product of:
            2.6259472 = boost
            4.2862926 = idf(docFreq=1660, maxDocs=44421)
            0.020189414 = queryNorm
          0.3348666 = fieldWeight in 3371, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            4.2862926 = idf(docFreq=1660, maxDocs=44421)
            0.078125 = fieldNorm(doc=3371)
    0.24 = coord(6/25)