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Murfin, M.E.: Evaluation of reference service by user report of success (1995)
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Murfin, M.E.; Gugelchuk, G.M.: Development and testing of a reference transaction assessment instrument (1987)
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Murfin, M.E.; Wynar, L.R.: Reference service : an annotated bibliographic guide (1977)
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Bunge, C.A.; Murfin, M.E.: Reference questions : data from the field (1987)
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Stalker, J.C.; Murfin, M.E.: Why reference librarians won't disappear : a study of success in identifying answering sources for reference questions (1996)
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Adams, V.M.: Concepts in end-user training : how to convert end users into effective searchers (1997)
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Urquhart, C.J.: Using vignettes to diagnose information strategies : opportunities and possible problems for information use studies of health professionals (1999)
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Quint, B.; Liddy, E.: Search engine designer for tomorrow : interview with TextWise's Elizabeth Liddy (1998)
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Feeney, A.: Internet applications : Stumper-L (1993)
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Bates, M.E.: Finding the question behind the question (1998)
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