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Murfin, M.E.: Evaluation of reference service by user report of success (1995)
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Murfin, M.E.; Gugelchuk, G.M.: Development and testing of a reference transaction assessment instrument (1987)
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Halldorsson, E.A.; Murfin, M.E.: ¬The performance of professionals and non-professionals in the reference interview (1977)
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Bunge, C.A.; Murfin, M.E.: Reference questions : data from the field (1987)
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Stalker, J.C.; Murfin, M.E.: Why reference librarians won't disappear : a study of success in identifying answering sources for reference questions (1996)
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Lawrence, J.R.M.: Outstanding reference sources : the 1997 selection of new titles (1998)
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Collins, B.R.: Webwatch (1996)
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Information services policy manual : an outline (1994)
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