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Library resources on the Internet : strategies for selection and use (1992)
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Guidelines for behavioral performance of reference and information service professionals (1996)
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Maul, S.A.: Outstanding reference sources : the 1996 selection of recent titles (1996)
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Miller, D.; Olson, T.; Layne, S.S.: Promoting research and best practices in subject reference structures : a decade of work by the subject analysis committee (2005)
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Smith, L.C.: Reference services (2009)
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