Document (#16392)

Title

Guidelines for behavioral performance of reference and information service professionals

Source

RQ. 36(1996) no.2, S.200-203

Year

1996

Abstract

Presents the guidelines produced by the American Library Association, Reference and User Services Association, Ad Hoc Committee on Behavioral Guidelines for Reference and Information Services, designed to provide librarians and information profesionals with specific advice on how to approach the behavioural aspects of staff-user interaction. Issues addressed include: approachability; interest; listening and inquiring; searching and the follow up

Theme

Informationsdienstleistungen

Similar documents (content)

1. Toase, C.A.: Train your staff to provide 95 per cent correct answers (1990) 0.42

   0.42137295 = sum of:
     0.42137295 = product of:
       1.5049034 = sum of:
         0.04727511 = weight(abstract_txt:librarians in 4550) [ClassicSimilarity], result of:
           0.04727511 = score(doc=4550,freq=1.0), product of:
             0.08082095 = queryWeight, product of:
               4.679491 = idf(docFreq=1120, maxDocs=44421)
               0.017271312 = queryNorm
             0.5849364 = fieldWeight in 4550, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.679491 = idf(docFreq=1120, maxDocs=44421)
               0.125 = fieldNorm(doc=4550)
         0.061305985 = weight(abstract_txt:interest in 4550) [ClassicSimilarity], result of:
           0.061305985 = score(doc=4550,freq=1.0), product of:
             0.09611049 = queryWeight, product of:
               1.0904944 = boost
               5.1029587 = idf(docFreq=733, maxDocs=44421)
               0.017271312 = queryNorm
             0.63786983 = fieldWeight in 4550, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.1029587 = idf(docFreq=733, maxDocs=44421)
               0.125 = fieldNorm(doc=4550)
         0.1126591 = weight(abstract_txt:follow in 4550) [ClassicSimilarity], result of:
           0.1126591 = score(doc=4550,freq=1.0), product of:
             0.14419374 = queryWeight, product of:
               1.3357071 = boost
               6.250429 = idf(docFreq=232, maxDocs=44421)
               0.017271312 = queryNorm
             0.78130364 = fieldWeight in 4550, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.250429 = idf(docFreq=232, maxDocs=44421)
               0.125 = fieldNorm(doc=4550)
         0.32841843 = weight(abstract_txt:listening in 4550) [ClassicSimilarity], result of:
           0.32841843 = score(doc=4550,freq=1.0), product of:
             0.29425278 = queryWeight, product of:
               1.9080876 = boost
               8.928879 = idf(docFreq=15, maxDocs=44421)
               0.017271312 = queryNorm
             1.1161098 = fieldWeight in 4550, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               8.928879 = idf(docFreq=15, maxDocs=44421)
               0.125 = fieldNorm(doc=4550)
         0.38305882 = weight(abstract_txt:inquiring in 4550) [ClassicSimilarity], result of:
           0.38305882 = score(doc=4550,freq=1.0), product of:
             0.32604626 = queryWeight, product of:
               2.0085268 = boost
               9.398883 = idf(docFreq=9, maxDocs=44421)
               0.017271312 = queryNorm
             1.1748604 = fieldWeight in 4550, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               9.398883 = idf(docFreq=9, maxDocs=44421)
               0.125 = fieldNorm(doc=4550)
         0.44897205 = weight(abstract_txt:approachability in 4550) [ClassicSimilarity], result of:
           0.44897205 = score(doc=4550,freq=1.0), product of:
             0.36245027 = queryWeight, product of:
               2.1176894 = boost
               9.909708 = idf(docFreq=5, maxDocs=44421)
               0.017271312 = queryNorm
             1.2387135 = fieldWeight in 4550, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               9.909708 = idf(docFreq=5, maxDocs=44421)
               0.125 = fieldNorm(doc=4550)
         0.12321394 = weight(abstract_txt:reference in 4550) [ClassicSimilarity], result of:
           0.12321394 = score(doc=4550,freq=1.0), product of:
             0.22075771 = queryWeight, product of:
               2.8625731 = boost
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.017271312 = queryNorm
             0.55814105 = fieldWeight in 4550, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.125 = fieldNorm(doc=4550)
       0.28 = coord(7/25)
   

2. Information services policy manual : an outline (1994) 0.35

   0.35318252 = sum of:
     0.35318252 = product of:
       0.98106253 = sum of:
         0.055653848 = weight(abstract_txt:designed in 7070) [ClassicSimilarity], result of:
           0.055653848 = score(doc=7070,freq=1.0), product of:
             0.090108484 = queryWeight, product of:
               1.0558953 = boost
               4.941053 = idf(docFreq=862, maxDocs=44421)
               0.017271312 = queryNorm
             0.6176316 = fieldWeight in 7070, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.941053 = idf(docFreq=862, maxDocs=44421)
               0.125 = fieldNorm(doc=7070)
         0.07522538 = weight(abstract_txt:american in 7070) [ClassicSimilarity], result of:
           0.07522538 = score(doc=7070,freq=1.0), product of:
             0.11015693 = queryWeight, product of:
               1.1674652 = boost
               5.463143 = idf(docFreq=511, maxDocs=44421)
               0.017271312 = queryNorm
             0.68289286 = fieldWeight in 7070, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.463143 = idf(docFreq=511, maxDocs=44421)
               0.125 = fieldNorm(doc=7070)
         0.07646038 = weight(abstract_txt:staff in 7070) [ClassicSimilarity], result of:
           0.07646038 = score(doc=7070,freq=1.0), product of:
             0.111359306 = queryWeight, product of:
               1.1738194 = boost
               5.4928775 = idf(docFreq=496, maxDocs=44421)
               0.017271312 = queryNorm
             0.6866097 = fieldWeight in 7070, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.4928775 = idf(docFreq=496, maxDocs=44421)
               0.125 = fieldNorm(doc=7070)
         0.078635946 = weight(abstract_txt:produced in 7070) [ClassicSimilarity], result of:
           0.078635946 = score(doc=7070,freq=1.0), product of:
             0.11346179 = queryWeight, product of:
               1.1848485 = boost
               5.5444884 = idf(docFreq=471, maxDocs=44421)
               0.017271312 = queryNorm
             0.69306105 = fieldWeight in 7070, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.5444884 = idf(docFreq=471, maxDocs=44421)
               0.125 = fieldNorm(doc=7070)
         0.13093142 = weight(abstract_txt:committee in 7070) [ClassicSimilarity], result of:
           0.13093142 = score(doc=7070,freq=1.0), product of:
             0.15939137 = queryWeight, product of:
               1.4043341 = boost
               6.571569 = idf(docFreq=168, maxDocs=44421)
               0.017271312 = queryNorm
             0.8214461 = fieldWeight in 7070, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.571569 = idf(docFreq=168, maxDocs=44421)
               0.125 = fieldNorm(doc=7070)
         0.019588964 = weight(abstract_txt:information in 7070) [ClassicSimilarity], result of:
           0.019588964 = score(doc=7070,freq=1.0), product of:
             0.06478637 = queryWeight, product of:
               1.5507452 = boost
               2.4188995 = idf(docFreq=10748, maxDocs=44421)
               0.017271312 = queryNorm
             0.30236244 = fieldWeight in 7070, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               2.4188995 = idf(docFreq=10748, maxDocs=44421)
               0.125 = fieldNorm(doc=7070)
         0.1672341 = weight(abstract_txt:services in 7070) [ClassicSimilarity], result of:
           0.1672341 = score(doc=7070,freq=6.0), product of:
             0.13010031 = queryWeight, product of:
               1.7942882 = boost
               4.198178 = idf(docFreq=1813, maxDocs=44421)
               0.017271312 = queryNorm
             1.2854242 = fieldWeight in 7070, product of:
               2.4494898 = tf(freq=6.0), with freq of:
                 6.0 = termFreq=6.0
               4.198178 = idf(docFreq=1813, maxDocs=44421)
               0.125 = fieldNorm(doc=7070)
         0.16391976 = weight(abstract_txt:association in 7070) [ClassicSimilarity], result of:
           0.16391976 = score(doc=7070,freq=1.0), product of:
             0.23327404 = queryWeight, product of:
               2.4026263 = boost
               5.6215343 = idf(docFreq=436, maxDocs=44421)
               0.017271312 = queryNorm
             0.7026918 = fieldWeight in 7070, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.6215343 = idf(docFreq=436, maxDocs=44421)
               0.125 = fieldNorm(doc=7070)
         0.21341279 = weight(abstract_txt:reference in 7070) [ClassicSimilarity], result of:
           0.21341279 = score(doc=7070,freq=3.0), product of:
             0.22075771 = queryWeight, product of:
               2.8625731 = boost
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.017271312 = queryNorm
             0.9667286 = fieldWeight in 7070, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.125 = fieldNorm(doc=7070)
       0.36 = coord(9/25)
   

3. Zemel, A.: Texts as actions : requests in online chats between reference librarians and library patrons (2017) 0.23

   0.22504766 = sum of:
     0.22504766 = product of:
       0.6251324 = sum of:
         0.052855182 = weight(abstract_txt:librarians in 4684) [ClassicSimilarity], result of:
           0.052855182 = score(doc=4684,freq=5.0), product of:
             0.08082095 = queryWeight, product of:
               4.679491 = idf(docFreq=1120, maxDocs=44421)
               0.017271312 = queryNorm
             0.65397877 = fieldWeight in 4684, product of:
               2.236068 = tf(freq=5.0), with freq of:
                 5.0 = termFreq=5.0
               4.679491 = idf(docFreq=1120, maxDocs=44421)
               0.0625 = fieldNorm(doc=4684)
         0.03935321 = weight(abstract_txt:designed in 4684) [ClassicSimilarity], result of:
           0.03935321 = score(doc=4684,freq=2.0), product of:
             0.090108484 = queryWeight, product of:
               1.0558953 = boost
               4.941053 = idf(docFreq=862, maxDocs=44421)
               0.017271312 = queryNorm
             0.4367315 = fieldWeight in 4684, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.941053 = idf(docFreq=862, maxDocs=44421)
               0.0625 = fieldNorm(doc=4684)
         0.055604015 = weight(abstract_txt:produced in 4684) [ClassicSimilarity], result of:
           0.055604015 = score(doc=4684,freq=2.0), product of:
             0.11346179 = queryWeight, product of:
               1.1848485 = boost
               5.5444884 = idf(docFreq=471, maxDocs=44421)
               0.017271312 = queryNorm
             0.49006817 = fieldWeight in 4684, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               5.5444884 = idf(docFreq=471, maxDocs=44421)
               0.0625 = fieldNorm(doc=4684)
         0.01696454 = weight(abstract_txt:information in 4684) [ClassicSimilarity], result of:
           0.01696454 = score(doc=4684,freq=3.0), product of:
             0.06478637 = queryWeight, product of:
               1.5507452 = boost
               2.4188995 = idf(docFreq=10748, maxDocs=44421)
               0.017271312 = queryNorm
             0.26185355 = fieldWeight in 4684, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               2.4188995 = idf(docFreq=10748, maxDocs=44421)
               0.0625 = fieldNorm(doc=4684)
         0.023008462 = weight(abstract_txt:user in 4684) [ClassicSimilarity], result of:
           0.023008462 = score(doc=4684,freq=1.0), product of:
             0.10001319 = queryWeight, product of:
               1.5731918 = boost
               3.6808684 = idf(docFreq=3042, maxDocs=44421)
               0.017271312 = queryNorm
             0.23005427 = fieldWeight in 4684, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.6808684 = idf(docFreq=3042, maxDocs=44421)
               0.0625 = fieldNorm(doc=4684)
         0.04827632 = weight(abstract_txt:services in 4684) [ClassicSimilarity], result of:
           0.04827632 = score(doc=4684,freq=2.0), product of:
             0.13010031 = queryWeight, product of:
               1.7942882 = boost
               4.198178 = idf(docFreq=1813, maxDocs=44421)
               0.017271312 = queryNorm
             0.37107 = fieldWeight in 4684, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.198178 = idf(docFreq=1813, maxDocs=44421)
               0.0625 = fieldNorm(doc=4684)
         0.08195988 = weight(abstract_txt:association in 4684) [ClassicSimilarity], result of:
           0.08195988 = score(doc=4684,freq=1.0), product of:
             0.23327404 = queryWeight, product of:
               2.4026263 = boost
               5.6215343 = idf(docFreq=436, maxDocs=44421)
               0.017271312 = queryNorm
             0.3513459 = fieldWeight in 4684, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.6215343 = idf(docFreq=436, maxDocs=44421)
               0.0625 = fieldNorm(doc=4684)
         0.12321394 = weight(abstract_txt:reference in 4684) [ClassicSimilarity], result of:
           0.12321394 = score(doc=4684,freq=4.0), product of:
             0.22075771 = queryWeight, product of:
               2.8625731 = boost
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.017271312 = queryNorm
             0.55814105 = fieldWeight in 4684, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.0625 = fieldNorm(doc=4684)
         0.18389681 = weight(abstract_txt:guidelines in 4684) [ClassicSimilarity], result of:
           0.18389681 = score(doc=4684,freq=2.0), product of:
             0.36324707 = queryWeight, product of:
               3.671975 = boost
               5.727658 = idf(docFreq=392, maxDocs=44421)
               0.017271312 = queryNorm
             0.5062582 = fieldWeight in 4684, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               5.727658 = idf(docFreq=392, maxDocs=44421)
               0.0625 = fieldNorm(doc=4684)
       0.36 = coord(9/25)
   

4. Tenopir, C.: Electronic reference options : tracking the changes (1995) 0.20

   0.20079774 = sum of:
     0.20079774 = product of:
       0.7171348 = sum of:
         0.04727511 = weight(abstract_txt:librarians in 2677) [ClassicSimilarity], result of:
           0.04727511 = score(doc=2677,freq=1.0), product of:
             0.08082095 = queryWeight, product of:
               4.679491 = idf(docFreq=1120, maxDocs=44421)
               0.017271312 = queryNorm
             0.5849364 = fieldWeight in 2677, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.679491 = idf(docFreq=1120, maxDocs=44421)
               0.125 = fieldNorm(doc=2677)
         0.07646038 = weight(abstract_txt:staff in 2677) [ClassicSimilarity], result of:
           0.07646038 = score(doc=2677,freq=1.0), product of:
             0.111359306 = queryWeight, product of:
               1.1738194 = boost
               5.4928775 = idf(docFreq=496, maxDocs=44421)
               0.017271312 = queryNorm
             0.6866097 = fieldWeight in 2677, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.4928775 = idf(docFreq=496, maxDocs=44421)
               0.125 = fieldNorm(doc=2677)
         0.1126591 = weight(abstract_txt:follow in 2677) [ClassicSimilarity], result of:
           0.1126591 = score(doc=2677,freq=1.0), product of:
             0.14419374 = queryWeight, product of:
               1.3357071 = boost
               6.250429 = idf(docFreq=232, maxDocs=44421)
               0.017271312 = queryNorm
             0.78130364 = fieldWeight in 2677, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.250429 = idf(docFreq=232, maxDocs=44421)
               0.125 = fieldNorm(doc=2677)
         0.046016924 = weight(abstract_txt:user in 2677) [ClassicSimilarity], result of:
           0.046016924 = score(doc=2677,freq=1.0), product of:
             0.10001319 = queryWeight, product of:
               1.5731918 = boost
               3.6808684 = idf(docFreq=3042, maxDocs=44421)
               0.017271312 = queryNorm
             0.46010855 = fieldWeight in 2677, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.6808684 = idf(docFreq=3042, maxDocs=44421)
               0.125 = fieldNorm(doc=2677)
         0.09655264 = weight(abstract_txt:services in 2677) [ClassicSimilarity], result of:
           0.09655264 = score(doc=2677,freq=2.0), product of:
             0.13010031 = queryWeight, product of:
               1.7942882 = boost
               4.198178 = idf(docFreq=1813, maxDocs=44421)
               0.017271312 = queryNorm
             0.74214 = fieldWeight in 2677, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.198178 = idf(docFreq=1813, maxDocs=44421)
               0.125 = fieldNorm(doc=2677)
         0.16391976 = weight(abstract_txt:association in 2677) [ClassicSimilarity], result of:
           0.16391976 = score(doc=2677,freq=1.0), product of:
             0.23327404 = queryWeight, product of:
               2.4026263 = boost
               5.6215343 = idf(docFreq=436, maxDocs=44421)
               0.017271312 = queryNorm
             0.7026918 = fieldWeight in 2677, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.6215343 = idf(docFreq=436, maxDocs=44421)
               0.125 = fieldNorm(doc=2677)
         0.17425083 = weight(abstract_txt:reference in 2677) [ClassicSimilarity], result of:
           0.17425083 = score(doc=2677,freq=2.0), product of:
             0.22075771 = queryWeight, product of:
               2.8625731 = boost
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.017271312 = queryNorm
             0.78933066 = fieldWeight in 2677, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.125 = fieldNorm(doc=2677)
       0.28 = coord(7/25)
   

5. Library resources on the Internet : strategies for selection and use (1992) 0.20

   0.19552873 = sum of:
     0.19552873 = product of:
       0.9776436 = sum of:
         0.112838075 = weight(abstract_txt:american in 5837) [ClassicSimilarity], result of:
           0.112838075 = score(doc=5837,freq=1.0), product of:
             0.11015693 = queryWeight, product of:
               1.1674652 = boost
               5.463143 = idf(docFreq=511, maxDocs=44421)
               0.017271312 = queryNorm
             1.0243393 = fieldWeight in 5837, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.463143 = idf(docFreq=511, maxDocs=44421)
               0.1875 = fieldNorm(doc=5837)
         0.19639714 = weight(abstract_txt:committee in 5837) [ClassicSimilarity], result of:
           0.19639714 = score(doc=5837,freq=1.0), product of:
             0.15939137 = queryWeight, product of:
               1.4043341 = boost
               6.571569 = idf(docFreq=168, maxDocs=44421)
               0.017271312 = queryNorm
             1.2321692 = fieldWeight in 5837, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.571569 = idf(docFreq=168, maxDocs=44421)
               0.1875 = fieldNorm(doc=5837)
         0.10240955 = weight(abstract_txt:services in 5837) [ClassicSimilarity], result of:
           0.10240955 = score(doc=5837,freq=1.0), product of:
             0.13010031 = queryWeight, product of:
               1.7942882 = boost
               4.198178 = idf(docFreq=1813, maxDocs=44421)
               0.017271312 = queryNorm
             0.78715837 = fieldWeight in 5837, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.198178 = idf(docFreq=1813, maxDocs=44421)
               0.1875 = fieldNorm(doc=5837)
         0.24587964 = weight(abstract_txt:association in 5837) [ClassicSimilarity], result of:
           0.24587964 = score(doc=5837,freq=1.0), product of:
             0.23327404 = queryWeight, product of:
               2.4026263 = boost
               5.6215343 = idf(docFreq=436, maxDocs=44421)
               0.017271312 = queryNorm
             1.0540377 = fieldWeight in 5837, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.6215343 = idf(docFreq=436, maxDocs=44421)
               0.1875 = fieldNorm(doc=5837)
         0.3201192 = weight(abstract_txt:reference in 5837) [ClassicSimilarity], result of:
           0.3201192 = score(doc=5837,freq=3.0), product of:
             0.22075771 = queryWeight, product of:
               2.8625731 = boost
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.017271312 = queryNorm
             1.4500929 = fieldWeight in 5837, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.1875 = fieldNorm(doc=5837)
       0.2 = coord(5/25)