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Thorne, R.; Whitlatch, J.B.: Patron online catalog success (1994)
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Gorrell, G.; Eaglestone, B.; Ford, N.; Holdridge, P.; Madden, A.: Towards "metacognitively aware" IR systems : an initial user study (2009)
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Assessment and accountability in reference work (1992)
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Detlor, B.; Julien, H.; Willson, R.; Serenko, A.; Lavallee, M.: Learning outcomes of information literacy instruction at business schools (2011)
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Jager, K. de; Nassimbeni, M.: Institutionalizing information literacy in tertiary education : lessons learned from South African programs (2002)
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