Document (#21049)

Author

Bates, M.E.

Title

Finding the question behind the question

Source

Information outlook. 2(1998) no.7, S.19-21

Year

1998

Abstract

Discusses the art of the reference interview, suggesting that although it may be possible that the ability to conduct a good reference interview can only be learned through experience, there are some useful pointers that can help librarians hone their skills and identify possible problem areas: these are discussed. Points out that time invested in the primary reference interview is time that does not have to be spent later on when it turns out the client really wanted something different

Theme

Informationsdienstleistungen

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