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Brown, J.D.: Using quality concepts to improve reference services (1994)
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Information services policy manual : an outline (1994)
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Kenney, A.R.; McGovern, N.Y.; Martinez, I.T.; Heidig, L.J.: Google meets eBay : what academic librarians can learn from alternative information providers (2003)
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Stephenson, N.K.; St.Clair, L.: Extending the class : graduate assistantships in the reference department (1996)
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Stanley, D.; Lyandres, N.: ¬The electronic revolution and the evolving role of the academic reference librarian (1998)
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