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Duckett, B.: Reference and information services (2000)
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Duckett, B.: From reference library to information service : services in danger (2004)
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Duckett, R.J.; Walker, P.; Donnelly, C.: Know it all, find it fast : an A-Z source guide for the enquiry desk (2008)
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Dickstein, R.; Greenfield, L.; Rosen, J.: Using the World Wide Web at the reference desk (1997)
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Bookshops im Vergleich (1999)
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Guthrie II, L.S.: Monastic cataloging and classification and the beginnings of "class B" at the Library of Congress (2003)
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Esposito, J.J.: Very like a whale : the world of reference publishing (1996)
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