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Havener, W.M.: Answering ready reference questions : print versus online (1990)
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Lanier, D.; Wilkins, W.: Ready reference via the Internet (1994)
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Crane, G.; Jones, A.: Text, information, knowledge and the evolving record of humanity (2006)
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Kramer, E.H.: Why roving reference : a case study in a small academic library (1996)
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Drabenstott, K.M.: Web search strategies (2000)
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