Document (#15604)

Author
Kramer, E.H.
Title
Why roving reference : a case study in a small academic library
Source
Reference services review. 24(1996) no.3, S.67-80
Year
1996
Abstract
Roving reference occurs when a librarian leaves his or her desk, alcove, or office and actively seeks out patrons to assist. In this study, the author examines the customers reached by roving reference, the tools such customers use, and the strategies with which roving librarians answer reference questions. Also compares the customers, strategies, and resources involved in roving reference with those commonly encountered during traditional reference situations. Results clearly show that roving reference serves to clientele tradtional reference sometimes missed and enhances librarians' opportunities both to exhibit their professional skills and to help customers master complex resources. Therefore, author concludes, roving should be part of any plan to revamp reference service
Theme
Informationsdienstleistungen

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