Document (#15790)

Author

Enyart, M.G.
Smith, R.A.

Title

Reference services : more than information chauffeuring

Source

Special libraries. 87(1996) no.3, S.156-162

Year

1996

Abstract

In the past, librarians were the 'information chauffeurs' who, when requested, performed mediated searches and pointed the client towards various information resources. The advent of information utilities and newly developed technologies such as intelligent agents, the Internet, and America Online enable customers to obtain information on their own and are thus challenging librarians to define their core services and roles. Looks at reference services and their growing significance

Theme

Informationsdienstleistungen

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