Document (#21885)

Author

Meera, B.M.

Title

ISO 9000 guidelines for implementation to library and information systems : a compatibility study

Source

Information studies. 4(1998) no.3, 165-188

Year

1998

Abstract

Explains the significance of the ISO 9000 quality assurance systems standards, particularly for companies wishing to obtain access to and maintain credibility in world trade markets. Describes the objectives of ISO certification and the composition of the standards, focusing on their role in the service sector with special reference to library and information services. Provides detailed guidelines for implementing 20 clauses of ISO 9000 for LIS, and discusses the advantages

Object

ISO 9000

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