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Moyo, L.M.: PSU Gateway Library : electronic library in transition (2004)
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Powell, R.R.; Raber, D.: Education for reference/information service : a quantitative and qualitiative analysis of basic reference courses (1994)
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Goossens, P.: Networking and libraries (1995)
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Summey, T.P.: Techno reference : impact of electronic reference resources on traditional reference services (1998)
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Makinen, R.H.: Scheduling technical services staff at the reference desk (1998)
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