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  1. Informationsdienst an Öffentlichen Bibliotheken der Bundesrepublik Deutschland (1986) 4.07 
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  2. Weeding and maintenance of reference collections (1990) 4.07 
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  3. Koutnik, C.: ¬The World Wide Web is here : is the end of printed reference sources near? (1997) 4.07 
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  4. Hart, J.L.; Miller, J.P.: Migrating databases : CD-ROM vs. the Internet (1997) 4.07 
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  5. Bertrand, D.: ¬Les cederoms multimedias dans les bibliothèques publiques (1997) 4.07 
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  6. Adams, V.M.: Concepts in end-user training : how to convert end users into effective searchers (1997) 4.07 
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  7. Katz, W.A.: Introduction to reference work (1997) 4.07 
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  8. Darrah, B.: Surfing the stacks in an electronic age (1998) 4.07 
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  9. Rosen, J.; Dickstein, R.; Greenfield, L.: Using the World Wide Web at the reference desk (1998) 4.07 
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  10. Aghemo, A.: ¬Il reference librarian nel contesto multimediale (1998) 4.07 
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  11. Tenopir, C.; Ennis, L.: ¬The digital reference work of academic libraries (1998) 4.07 
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  12. Buchner, M.: ¬Die Machete im Dschungel : Persönliche Auskunftsdienste: "Hier werden Sie geholfen" - Ratgeber sind die neue Konkurrenz für Internet-Suchmaschinen (2001) 4.07 
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  13. Erben, K.M.: ¬Das Internet wird menschlich : Web-Guides sind die neuen Pfadfinder im Dschungel des Netzes (2001) 4.07 
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  14. Business reference services and sources : how end users and librarians work together (1997) 4.07 
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  15. New technologies and reference services (2000) 4.07 
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  16. Katz, W.A.: Introduction to reference work : Vol.1: Basic information sources; vol.2: Reference services and reference processes (1992) 4.07 
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  17. Lipow, A.G.: ¬The virtual reference librarian's handbook (2003) 4.07 
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  18. Reference and information services : an introduction (2001) 4.07 
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  19. Reference and information services : an introduction (1995) 4.07 
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  20. Duckett, R.J.; Walker, P.; Donnelly, C.: Know it all, find it fast : an A-Z source guide for the enquiry desk (2008) 4.07 
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