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Duckett, B.: From reference library to information service : services in danger (2004)
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Edwin, A.; Fleming, D.: Reference and information services (1992)
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Larson, C.A.: ¬The electronic library and reference (1994)
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Wiesenmüller, H.: AACR und kein Ende? : Ein kritischer Rück- und Ausblick auf die Regelwerksdiskussion (2005)
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Stevens, N.D.: First-hand reflections on the realities of reference service (1995)
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