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Rosen, L.: CD-ROM user interfaces : consistency or confusion? (1990)
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Rosen, L.: ProQuest Searchware 4.0 : keeping the best of the old while adding something new (1993)
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Rosen, L.: EBSCO magazine article summaries Full Text Elite CD-ROM (1993)
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Rosen, L.: CD-ROM review : Compton's Multimedia Encyclopedia (1992)
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Makinen, R.H.: Scheduling technical services staff at the reference desk (1998)
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Larson, C.A.; Dickson, L.K.: Developing behavioral reference desk performance standards (1994)
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Butkovich, N.J.; Browning, M.M.; Taylor, K.L.: ¬The Reference Expert : a coputerized database utilizing INMAGIC and a WORM drive (1991)
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