Document (#8130)

Author

Larson, C.A.
Dickson, L.K.

Title

Developing behavioral reference desk performance standards

Source

RQ. 33(1994) no.3, S.349-257

Year

1994

Abstract

Discusses in detail the process used by a definitions of department in developing a customized set of behaviorally based reference standards, using goals and objectives as a framework. Standards based on observable behaviour are recommended to allow for objectivity in both peer and supervisory evaluations, to enhance morale. Includes the final reference desk performance standards developed by a medium sized academic library (Nebraska University at Omaha) using the procedure described

Theme

Informationsdienstleistungen

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