Document (#32147)

Author

Westbrook, L.

Title

Digital information support for domestic violence victims

Source

Journal of the American Society for Information Science and Technology. 58(2007) no.3, S.420-432

Year

2007

Abstract

With domestic violence directly impacting over 5 million victims in the United States annually, the growing e-health and e-government networks are developing digitally based resources for both victims and those who aid them. The well-established community information and referral role of public libraries dovetails with this digital referral network model; however, no study of the actual service provided by public libraries is available. This examination of e-mail reference responses to requests for safe-house contact information revealed major gaps in cyber-safety awareness and uneven implementation of professional standards for virtual reference service. Implications for information system design, professional standards, education, and future research are discussed.

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