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Stevens, N.D.: First-hand reflections on the realities of reference service (1995)
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Beiser, K.: Library technology through a wide-angle lens (1991)
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Bainbrifge, D.I.: Copyright in relation to electronic publishing in the humanities (1995)
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Sarkodie-Mensah, K.: ¬The human side of reference in an era of technology (1998)
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Fecko, M.B.: Electronic resources : access and issues (1997)
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