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Kelly, J.; Robbins, K.: Changing roles for reference librarian (1996)
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Clark, J.M.; Cary, K.: ¬An approach to the evaluation of ready reference collections (1995)
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Matylonek, J.C.; Ottow, C.; Reese, T.: Organizing ready reference and administrative information with the reference desk manager (2001)
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Guthrie, L.S.: ¬An overview of medieval library cataloging (1992)
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Stevens, N.D.: First-hand reflections on the realities of reference service (1995)
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