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Ferriero, D.S.; Powers, K.A.: Burnout at the reference desk (1982) 1.00
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Hernon, P.: Utility measures, not performance measures, for library reference service? (1987) 1.00
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Hernon, P.; McClure, C.R.: Quality of data issues in unobtrusive testing of library reference service : recommendations and strategies (1987) 1.00
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Hernon, P.; McClure, C.R.: Unobtrusive reference testing : the 55 percent rule (1986) 1.00
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Kibirige, H.M.: Computer-assisted reference services : what the computer will not do (1988) 1.00
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Klugmann, S.: Online information retrieval interface with traditional reference services (1986) 1.00
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Lowenthal, R.A.: Preliminary indications of the relationship between reference morale and performance (1990) 1.00
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Miller, W.: What's wrong with reference : coping with success and failure at the reference desk (1984) 1.00
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Miller, W.; Gratch, B.: Making connections : computerized reference services and people (1989) 1.00
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Neville, S.H.: Job stress and burnout : occupational hazards for services staff (1981) 1.00
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Rettig, J.: ¬The crisis in academic reference work (1986) 1.00
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Rice, J.: ¬The golden age of reference service : is it really over? (1986) 1.00
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Smith, N.M.; Birch, N.E.; Marchant, M.P.: Stress, distress, and burnout : a survey of public reference librarians (1986) 1.00
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Smith, N.M.; Nelson, V.C.: Burnout: a survey of academic reference librarians (1983) 1.00
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Smith, N.M.; Palmer, D.T.: Reference: rewards or regrets, believing makes it so (1986) 1.00
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Whitlatch, J.B.: Unobtrusive studies and the quality of academic library reference services (1989) 1.00
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Gardner, T.A.; Siebert, J.A.: Consumer health informaton needs and access through existing indexes (1981) 1.00
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Paterson, E.R.: Health information services for lay people : a review of the literature with recommendations (1986) 1.00
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Ruppert, E.: Grundlagen des Auskunftsdienstes in Stadtbibliotheken (1985) 1.00
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Interagency conference on public access (1992) 1.00

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Search (2055 results, page 15 of 103)

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