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Larson, C.A.; Dickson, L.K.: Developing behavioral reference desk performance standards (1994)
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Mendelsohn, J.: Perspectives on quality of reference service in an academic library : a qualitative study (1997)
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Maflahi, N.; Thelwall, M.: When are readership counts as useful as citation counts? : Scopus versus Mendeley for LIS journals (2016)
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Vickery, B.C.; Vickery, A.: ¬An application of language processing for a search interface (1992)
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