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Bebbington, J.: Wirtschafts-Service im Informationsverbund : SINTO und die Sheffield City Libraries (1972) 1.00
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Brown, C.: Einsteigen ins Geschäft : Wirtschaftsauskünfte einer amerikanischen public library (1972) 1.00
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Handley, D.: ¬Die Praxis des Auskunftsdienstes in englischen Bibliotheken (1973) 1.00
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Ernestus, H.: Auskunftsdienst: Standards und Realisierung (1973) 1.00
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Krahe, B.: Auskunftsdienst in den USA : dargestellt am Beispiel eines Lehrbuches (1971) 1.00
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Mummendey, R.: Auskunft und Benutzung in amerikanischen Bibliotheken (1956) 1.00
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Galvin, T.J.: Current problems in reference service (1971) 1.00
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Galvin, T.J.: Teaching reference with case studies : an interim report (1965) 1.00
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Grogan, D.: More case studies in reference work (1972) 1.00
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Information for industry : twenty-one years of the Library Association Industrial Group (1991) 1.00
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Anderson, C.R.: Online ready reference in the public library (1989) 1.00
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Birch, N.; Marchant, M.P.; Smith, N.M.: Perceived role conflict, role ambiguity, and reference librarian burnout in public libraries (1986) 1.00
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Boulanger, M.: Online services at the reference desk : new technologies vs. old problems (1986) 1.00
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Bunge, C.A.; Murfin, M.E.: Reference questions : data from the field (1987) 1.00
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Bunge, C.A.: Potential and reality at the reference desk : reflections on a "return on the field" (1986) 1.00
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Childers, T.: ¬The quality of reference : still moot after 20 years (1987) 1.00
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Crowley, T.: Half-right reference : is it true? (1985) 1.00
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Diodato, V.P.: Online ready reference in academic libraries : current practices and a review of planning issues (1989) 1.00
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Douglas, I.: Reducing failures in reference service (1988) 1.00
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Durrance, J.C.: Reference success : does the 55 percent rule tells the whole story? (1989) 1.00
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