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Bunge, C.A.: Planning, goals, and objectives for the reference department (1984)
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Bunge, C.A.: Responsive reference service (1994)
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Bunge, C.A.: CD-ROM stress (1991)
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Bunge, C.A.: Evaluating reference services and reference personnel : questions and answers from the literature (1994)
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Bunge, C.A.; Murfin, M.E.: Reference questions : data from the field (1987)
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Stevens, N.D.: First-hand reflections on the realities of reference service (1995)
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Wan, R.: Reflections on malpractice of reference librarians (1994)
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Wild, P.J.; Giess, M.D.; McMahon, C.A.: Describing engineering documents with faceted approaches : observations and reflections (2009)
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