Document (#10104)

Author

Bunge, C.A.

Title

Evaluating reference services and reference personnel : questions and answers from the literature

Source

Reference librarian. 1994, no.43, S.195-207

Year

1994

Abstract

Reference librarians and managers are increasingly well served by the literature on the evaluation of reference services and reference personnel. However, this literature can be intimidating without a way of organizing it and making it useful in specific situations. Outlines a model or a series of steps for the process of reference service evaluation, specially evaluation of reference question answering, citing literature that will be helpful at each step. Also briefly discusses the literature on evaluation of reference personnel

Theme

Informationsdienstleistungen

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