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Galvin, T.J.: Problems in reference service (1965)
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Galvin, T.J.: ¬The case technique in education for reference service (1963)
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Galvin, T.J.: Teaching reference with case studies : an interim report (1965)
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Galvin, T.J.: Case studies and case method (1970)
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Galvin, T.J.: Convergence or divergence in education for the information professions : an opinion paper (1995)
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Orgren, C.F.: Cooperative reference service (1994)
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Singh, S.: Ranganathan and reference services (1992)
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Roe, E.M.: Current affairs and contemporary issues collaboratory : criteria for selecting resources (1993)
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Pomerantz, J.: ¬A conceptual framework and open research questions for chat-based reference service (2005)
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Stabler, K.Y.: Who's on first, what's on second : patterns of reference services in academic libraries (1993)
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