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Singh, S.: From reference to information services : a study on impact of Ranganathan (1992)
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Tyckoson, D.: What we do : reaffirming the founding principles of reference services (1998)
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Satija, M.P.: ¬A deserted bastion : classification and indexing in India, a state-of-the-art (1993)
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Duckett, B.: From reference library to information service : services in danger (2004)
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Mendelsohn, J.: Perspectives on quality of reference service in an academic library : a qualitative study (1997)
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