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  1. Murfin, M.E.; Wynar, L.R.: Reference service : an annotated bibliographic guide (1977) 4.07
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  2. Rothstein, S.: ¬The measurement and evaluation of reference service (1964) 4.07
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  3. Weech, T.L.: Who's giving all those wrong answers? : direct service and reference personnel evaluation (1984) 4.07
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  4. Young, W.F.: Methods for evaluating reference desk performance (1985) 4.07
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  5. Tyckoson, D.A.: Wrong questions, wrong answers : behavioral vs. factual evaluation of reference service (1992) 4.07
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  6. Westbrook, L.: Evaluating reference : an introductory overview of qualitative methods (1990) 4.07
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  7. Childers, T.: ¬The quality of reference services : still moot after 20 years (1987) 4.07
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  8. Meghabghab, G.; Bilal, D.: Application of information theory to query negotiation : toward an optimal questioning strategy (1991) 4.07
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  9. Rao, S.N.: ¬The implementation of high-tech reference services in a medium-size academic library (1991) 4.07
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  10. Brewer, S.: Tourist information and public libraries (1990) 4.07
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  11. Engle, S.: Reference services and issues in resource sharing via NREN (1992) 4.07
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  12. Kumar, S.: From reference service to information retrieval (1992) 4.07
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  13. Biddiscombe, R.: CD-ROM and the reference librarian : the end of innocence (1992) 4.07
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  14. Allen, F.R.; Smith, R.H.: ¬A survey of telephone enquiries : case study and operational impact in an academic library reference department (1993) 4.07
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  15. Auster, E.; Lawton, S.B.: ¬The negotiation process in on-line bibliographic retrieval (1979) 4.07
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  16. Auster, E.: User satisfaction with the online negotiation interview : contemporary concern in traditional perspective (1983) 4.07
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  17. Auster, E.; Lawton, S.B.: Search interview techniques and information gain as antecedents of user satisfaction with online bibliographic retrieval (1984) 4.07
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  18. Dommer, J.M.; McCaghy, M.D.: Techniques for conducting effective search interviews with thesis and dissertation candidates (1982) 4.07
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  19. Janke, R.V.: Presearch counseling for client searchers (end-users) (1985) 4.07
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  20. Kent, E.L.: ¬The search interview (1984) 4.07
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