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Garcia-Suarez, V.M.: ¬El servicio de referencia y el referencista contemporaneos : retos y oportunidades (1995)
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Powell, R.R.; Raber, D.: Education for reference/information service : a quantitative and qualitiative analysis of basic reference courses (1994)
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Whitson, W.L.: Differentiated service : a new reference model (1995)
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Solimine, G.: Qualita totale e qualita del colloquio (1993)
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Summerhill, K.S.: ¬The high cost of reference : the need to reassess services and service delivery (1994)
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