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Biddiscombe, R.: CD-ROM and the reference librarian : the end of innocence (1992)
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Biddiscombe, R.: Developing a Web library guide for an academic library : problems, solutions and future possibilities (1997)
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Biddiscombe, R.: Networking CD-ROM in an academic library environment (1991)
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Biddiscombe, R.: ¬The changing role of the information professionals in support of learning and research (2000)
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Lavin, M.R.: Improving the quality of business reference servcies (1995)
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Singh, S.: Ranganathan and reference services (1992)
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Anderson, S.P.: Communications conflict at the law library reference desk : a survey of general library science and communications literature (1998)
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Berinstein, P.: Communicating with library users : a self-study program (1994)
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Cole, C.; Kennedy, L.; Carter, S.: ¬The optimization of online searches through the labelling of a dynamic, situation-dependent information need : the reference interview and online searching for undergraduates doing a social-science assignment (1996)
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