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Maule, R.W.: ¬A state telecommunications architecture for technology transfer (1994)
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Falk, G.: Grassroots sharing : organizing to improve reference service through cooperative projects (1990)
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Matson, M.: Missouri Statewide Reference Center (1992)
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Kaczor, S.: Reference service in an electronic age : a view from two worlds based on an SLA program (1995)
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Kramer, E.H.: Why roving reference : a case study in a small academic library (1996)
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