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Summerhill, K.S.: ¬The high cost of reference : the need to reassess services and service delivery (1994)
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Biddiscombe, R.: CD-ROM and the reference librarian : the end of innocence (1992)
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Allen, F.R.; Smith, R.H.: ¬A survey of telephone enquiries : case study and operational impact in an academic library reference department (1993)
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