Document (#7620)

Author

Westbrook, L.
DeDecker, S.

Title

Supporting user needs and skills to minimize library anxiety : considerations for academic libraries

Source

Reference librarian. 1993, no.40, S.43-51

Year

1993

Abstract

Academic reference and instruction librarians are committed to providing excellent and appropriate service to their library users. However, the increasing diversity of users in today's academic libraries, coupled with the overwhelming amount of information available in a variety of formats, orften form barriers which prevent users from feeling sufficiently comfortable in approaching the reference desk to ask for assistance. Guidelines are suggested for use by academic librarians in evaluating facilities, services and staff in their libraries to assess their effectiveness in welcoming users and validating their information needs

Theme

Informationsdienstleistungen

Similar documents (author)

1. Westbrook, L.: Evaluating reference : an introductory overview of qualitative methods (1990) 5.76

   5.7603507 = sum of:
     5.7603507 = weight(author_txt:westbrook in 4621) [ClassicSimilarity], result of:
       5.7603507 = fieldWeight in 4621, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         9.216561 = idf(docFreq=11, maxDocs=44421)
         0.625 = fieldNorm(doc=4621)
   

2. Westbrook, L.: User needs (1997) 5.76

   5.7603507 = sum of:
     5.7603507 = weight(author_txt:westbrook in 5612) [ClassicSimilarity], result of:
       5.7603507 = fieldWeight in 5612, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         9.216561 = idf(docFreq=11, maxDocs=44421)
         0.625 = fieldNorm(doc=5612)
   

3. Westbrook, L.: Digital information support for domestic violence victims (2007) 5.76

   5.7603507 = sum of:
     5.7603507 = weight(author_txt:westbrook in 1146) [ClassicSimilarity], result of:
       5.7603507 = fieldWeight in 1146, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         9.216561 = idf(docFreq=11, maxDocs=44421)
         0.625 = fieldNorm(doc=1146)
   

4. Westbrook, L.: Crisis information concerns : information needs of domestic violence survivors (2009) 5.76

   5.7603507 = sum of:
     5.7603507 = weight(author_txt:westbrook in 3454) [ClassicSimilarity], result of:
       5.7603507 = fieldWeight in 3454, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         9.216561 = idf(docFreq=11, maxDocs=44421)
         0.625 = fieldNorm(doc=3454)
   

5. Westbrook, L.: Information myths and intimate partner violence : sources, contexts, and consequences (2009) 5.76

   5.7603507 = sum of:
     5.7603507 = weight(author_txt:westbrook in 3790) [ClassicSimilarity], result of:
       5.7603507 = fieldWeight in 3790, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         9.216561 = idf(docFreq=11, maxDocs=44421)
         0.625 = fieldNorm(doc=3790)
   

Similar documents (content)

1. Westbrook, L.; DeDecker, S.: Supporting user needs and skills to minimize library anxiety : considerations for academic libraries (1993) 2.34

   2.3433578 = sum of:
     2.3433578 = product of:
       2.929197 = sum of:
         0.09944816 = weight(abstract_txt:diversity in 6695) [ClassicSimilarity], result of:
           0.09944816 = score(doc=6695,freq=1.0), product of:
             0.1419989 = queryWeight, product of:
               6.40315 = idf(docFreq=199, maxDocs=44421)
               0.022176413 = queryNorm
             0.70034456 = fieldWeight in 6695, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.40315 = idf(docFreq=199, maxDocs=44421)
               0.109375 = fieldNorm(doc=6695)
         0.109593004 = weight(abstract_txt:today's in 6695) [ClassicSimilarity], result of:
           0.109593004 = score(doc=6695,freq=1.0), product of:
             0.15149875 = queryWeight, product of:
               1.0329089 = boost
               6.613871 = idf(docFreq=161, maxDocs=44421)
               0.022176413 = queryNorm
             0.7233921 = fieldWeight in 6695, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.613871 = idf(docFreq=161, maxDocs=44421)
               0.109375 = fieldNorm(doc=6695)
         0.11449439 = weight(abstract_txt:assistance in 6695) [ClassicSimilarity], result of:
           0.11449439 = score(doc=6695,freq=1.0), product of:
             0.15598278 = queryWeight, product of:
               1.0480834 = boost
               6.7110353 = idf(docFreq=146, maxDocs=44421)
               0.022176413 = queryNorm
             0.73401946 = fieldWeight in 6695, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.7110353 = idf(docFreq=146, maxDocs=44421)
               0.109375 = fieldNorm(doc=6695)
         0.11929916 = weight(abstract_txt:barriers in 6695) [ClassicSimilarity], result of:
           0.11929916 = score(doc=6695,freq=1.0), product of:
             0.16031669 = queryWeight, product of:
               1.0625439 = boost
               6.803628 = idf(docFreq=133, maxDocs=44421)
               0.022176413 = queryNorm
             0.7441468 = fieldWeight in 6695, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.803628 = idf(docFreq=133, maxDocs=44421)
               0.109375 = fieldNorm(doc=6695)
         0.1493092 = weight(abstract_txt:desk in 6695) [ClassicSimilarity], result of:
           0.1493092 = score(doc=6695,freq=1.0), product of:
             0.18618508 = queryWeight, product of:
               1.1450645 = boost
               7.33202 = idf(docFreq=78, maxDocs=44421)
               0.022176413 = queryNorm
             0.80193967 = fieldWeight in 6695, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.33202 = idf(docFreq=78, maxDocs=44421)
               0.109375 = fieldNorm(doc=6695)
         0.15333927 = weight(abstract_txt:sufficiently in 6695) [ClassicSimilarity], result of:
           0.15333927 = score(doc=6695,freq=1.0), product of:
             0.18952046 = queryWeight, product of:
               1.1552755 = boost
               7.3974023 = idf(docFreq=73, maxDocs=44421)
               0.022176413 = queryNorm
             0.80909085 = fieldWeight in 6695, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.3974023 = idf(docFreq=73, maxDocs=44421)
               0.109375 = fieldNorm(doc=6695)
         0.17015025 = weight(abstract_txt:coupled in 6695) [ClassicSimilarity], result of:
           0.17015025 = score(doc=6695,freq=1.0), product of:
             0.20313069 = queryWeight, product of:
               1.1960388 = boost
               7.6584163 = idf(docFreq=56, maxDocs=44421)
               0.022176413 = queryNorm
             0.8376393 = fieldWeight in 6695, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.6584163 = idf(docFreq=56, maxDocs=44421)
               0.109375 = fieldNorm(doc=6695)
         0.17634308 = weight(abstract_txt:prevent in 6695) [ClassicSimilarity], result of:
           0.17634308 = score(doc=6695,freq=1.0), product of:
             0.20803006 = queryWeight, product of:
               1.2103767 = boost
               7.750224 = idf(docFreq=51, maxDocs=44421)
               0.022176413 = queryNorm
             0.84768075 = fieldWeight in 6695, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.750224 = idf(docFreq=51, maxDocs=44421)
               0.109375 = fieldNorm(doc=6695)
         0.19671814 = weight(abstract_txt:overwhelming in 6695) [ClassicSimilarity], result of:
           0.19671814 = score(doc=6695,freq=1.0), product of:
             0.22376052 = queryWeight, product of:
               1.2553049 = boost
               8.037906 = idf(docFreq=38, maxDocs=44421)
               0.022176413 = queryNorm
             0.8791459 = fieldWeight in 6695, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               8.037906 = idf(docFreq=38, maxDocs=44421)
               0.109375 = fieldNorm(doc=6695)
         0.2166169 = weight(abstract_txt:comfortable in 6695) [ClassicSimilarity], result of:
           0.2166169 = score(doc=6695,freq=1.0), product of:
             0.23860638 = queryWeight, product of:
               1.2962792 = boost
               8.30027 = idf(docFreq=29, maxDocs=44421)
               0.022176413 = queryNorm
             0.90784204 = fieldWeight in 6695, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               8.30027 = idf(docFreq=29, maxDocs=44421)
               0.109375 = fieldNorm(doc=6695)
         0.22497107 = weight(abstract_txt:approaching in 6695) [ClassicSimilarity], result of:
           0.22497107 = score(doc=6695,freq=1.0), product of:
             0.24470244 = queryWeight, product of:
               1.3127338 = boost
               8.405631 = idf(docFreq=26, maxDocs=44421)
               0.022176413 = queryNorm
             0.9193659 = fieldWeight in 6695, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               8.405631 = idf(docFreq=26, maxDocs=44421)
               0.109375 = fieldNorm(doc=6695)
         0.2312072 = weight(abstract_txt:feeling in 6695) [ClassicSimilarity], result of:
           0.2312072 = score(doc=6695,freq=1.0), product of:
             0.24920385 = queryWeight, product of:
               1.3247529 = boost
               8.482592 = idf(docFreq=24, maxDocs=44421)
               0.022176413 = queryNorm
             0.9277835 = fieldWeight in 6695, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               8.482592 = idf(docFreq=24, maxDocs=44421)
               0.109375 = fieldNorm(doc=6695)
         0.24993786 = weight(abstract_txt:validating in 6695) [ClassicSimilarity], result of:
           0.24993786 = score(doc=6695,freq=1.0), product of:
             0.26248744 = queryWeight, product of:
               1.359602 = boost
               8.705735 = idf(docFreq=19, maxDocs=44421)
               0.022176413 = queryNorm
             0.9521898 = fieldWeight in 6695, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               8.705735 = idf(docFreq=19, maxDocs=44421)
               0.109375 = fieldNorm(doc=6695)
         0.06576196 = weight(abstract_txt:needs in 6695) [ClassicSimilarity], result of:
           0.06576196 = score(doc=6695,freq=1.0), product of:
             0.13579392 = queryWeight, product of:
               1.3829697 = boost
               4.4276814 = idf(docFreq=1441, maxDocs=44421)
               0.022176413 = queryNorm
             0.48427767 = fieldWeight in 6695, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.4276814 = idf(docFreq=1441, maxDocs=44421)
               0.109375 = fieldNorm(doc=6695)
         0.06744465 = weight(abstract_txt:reference in 6695) [ClassicSimilarity], result of:
           0.06744465 = score(doc=6695,freq=1.0), product of:
             0.13810058 = queryWeight, product of:
               1.3946662 = boost
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.022176413 = queryNorm
             0.48837343 = fieldWeight in 6695, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.109375 = fieldNorm(doc=6695)
         0.07763214 = weight(abstract_txt:librarians in 6695) [ClassicSimilarity], result of:
           0.07763214 = score(doc=6695,freq=1.0), product of:
             0.15167879 = queryWeight, product of:
               1.4616215 = boost
               4.679491 = idf(docFreq=1120, maxDocs=44421)
               0.022176413 = queryNorm
             0.51181936 = fieldWeight in 6695, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.679491 = idf(docFreq=1120, maxDocs=44421)
               0.109375 = fieldNorm(doc=6695)
         0.08712294 = weight(abstract_txt:libraries in 6695) [ClassicSimilarity], result of:
           0.08712294 = score(doc=6695,freq=2.0), product of:
             0.14882387 = queryWeight, product of:
               1.7731866 = boost
               3.78466 = idf(docFreq=2742, maxDocs=44421)
               0.022176413 = queryNorm
             0.5854097 = fieldWeight in 6695, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               3.78466 = idf(docFreq=2742, maxDocs=44421)
               0.109375 = fieldNorm(doc=6695)
         0.08221583 = weight(abstract_txt:their in 6695) [ClassicSimilarity], result of:
           0.08221583 = score(doc=6695,freq=3.0), product of:
             0.13766928 = queryWeight, product of:
               1.9692734 = boost
               3.1523883 = idf(docFreq=5161, maxDocs=44421)
               0.022176413 = queryNorm
             0.59719807 = fieldWeight in 6695, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               3.1523883 = idf(docFreq=5161, maxDocs=44421)
               0.109375 = fieldNorm(doc=6695)
         0.11913867 = weight(abstract_txt:users in 6695) [ClassicSimilarity], result of:
           0.11913867 = score(doc=6695,freq=3.0), product of:
             0.17629308 = queryWeight, product of:
               2.2284615 = boost
               3.5672934 = idf(docFreq=3408, maxDocs=44421)
               0.022176413 = queryNorm
             0.67579895 = fieldWeight in 6695, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               3.5672934 = idf(docFreq=3408, maxDocs=44421)
               0.109375 = fieldNorm(doc=6695)
         0.21845308 = weight(abstract_txt:academic in 6695) [ClassicSimilarity], result of:
           0.21845308 = score(doc=6695,freq=2.0), product of:
             0.30232167 = queryWeight, product of:
               2.9182477 = boost
               4.6714945 = idf(docFreq=1129, maxDocs=44421)
               0.022176413 = queryNorm
             0.7225849 = fieldWeight in 6695, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.6714945 = idf(docFreq=1129, maxDocs=44421)
               0.109375 = fieldNorm(doc=6695)
       0.8 = coord(20/25)
   

2. Stevens, N.D.: First-hand reflections on the realities of reference service (1995) 0.19

   0.19297951 = sum of:
     0.19297951 = product of:
       0.68921256 = sum of:
         0.18099007 = weight(abstract_txt:desk in 1813) [ClassicSimilarity], result of:
           0.18099007 = score(doc=1813,freq=2.0), product of:
             0.18618508 = queryWeight, product of:
               1.1450645 = boost
               7.33202 = idf(docFreq=78, maxDocs=44421)
               0.022176413 = queryNorm
             0.97209764 = fieldWeight in 1813, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               7.33202 = idf(docFreq=78, maxDocs=44421)
               0.09375 = fieldNorm(doc=1813)
         0.12926643 = weight(abstract_txt:reference in 1813) [ClassicSimilarity], result of:
           0.12926643 = score(doc=1813,freq=5.0), product of:
             0.13810058 = queryWeight, product of:
               1.3946662 = boost
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.022176413 = queryNorm
             0.93603104 = fieldWeight in 1813, product of:
               2.236068 = tf(freq=5.0), with freq of:
                 5.0 = termFreq=5.0
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.09375 = fieldNorm(doc=1813)
         0.09410436 = weight(abstract_txt:librarians in 1813) [ClassicSimilarity], result of:
           0.09410436 = score(doc=1813,freq=2.0), product of:
             0.15167879 = queryWeight, product of:
               1.4616215 = boost
               4.679491 = idf(docFreq=1120, maxDocs=44421)
               0.022176413 = queryNorm
             0.6204187 = fieldWeight in 1813, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.679491 = idf(docFreq=1120, maxDocs=44421)
               0.09375 = fieldNorm(doc=1813)
         0.052804478 = weight(abstract_txt:libraries in 1813) [ClassicSimilarity], result of:
           0.052804478 = score(doc=1813,freq=1.0), product of:
             0.14882387 = queryWeight, product of:
               1.7731866 = boost
               3.78466 = idf(docFreq=2742, maxDocs=44421)
               0.022176413 = queryNorm
             0.35481188 = fieldWeight in 1813, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.78466 = idf(docFreq=2742, maxDocs=44421)
               0.09375 = fieldNorm(doc=1813)
         0.040686283 = weight(abstract_txt:their in 1813) [ClassicSimilarity], result of:
           0.040686283 = score(doc=1813,freq=1.0), product of:
             0.13766928 = queryWeight, product of:
               1.9692734 = boost
               3.1523883 = idf(docFreq=5161, maxDocs=44421)
               0.022176413 = queryNorm
             0.2955364 = fieldWeight in 1813, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.1523883 = idf(docFreq=5161, maxDocs=44421)
               0.09375 = fieldNorm(doc=1813)
         0.058958355 = weight(abstract_txt:users in 1813) [ClassicSimilarity], result of:
           0.058958355 = score(doc=1813,freq=1.0), product of:
             0.17629308 = queryWeight, product of:
               2.2284615 = boost
               3.5672934 = idf(docFreq=3408, maxDocs=44421)
               0.022176413 = queryNorm
             0.33443376 = fieldWeight in 1813, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.5672934 = idf(docFreq=3408, maxDocs=44421)
               0.09375 = fieldNorm(doc=1813)
         0.13240257 = weight(abstract_txt:academic in 1813) [ClassicSimilarity], result of:
           0.13240257 = score(doc=1813,freq=1.0), product of:
             0.30232167 = queryWeight, product of:
               2.9182477 = boost
               4.6714945 = idf(docFreq=1129, maxDocs=44421)
               0.022176413 = queryNorm
             0.4379526 = fieldWeight in 1813, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.6714945 = idf(docFreq=1129, maxDocs=44421)
               0.09375 = fieldNorm(doc=1813)
       0.28 = coord(7/25)
   

3. Schloman, B.F.: Managing reference services in an electronic environment (1993) 0.19

   0.18821631 = sum of:
     0.18821631 = product of:
       0.588176 = sum of:
         0.07828072 = weight(abstract_txt:today's in 5626) [ClassicSimilarity], result of:
           0.07828072 = score(doc=5626,freq=1.0), product of:
             0.15149875 = queryWeight, product of:
               1.0329089 = boost
               6.613871 = idf(docFreq=161, maxDocs=44421)
               0.022176413 = queryNorm
             0.5167087 = fieldWeight in 5626, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.613871 = idf(docFreq=161, maxDocs=44421)
               0.078125 = fieldNorm(doc=5626)
         0.08178171 = weight(abstract_txt:assistance in 5626) [ClassicSimilarity], result of:
           0.08178171 = score(doc=5626,freq=1.0), product of:
             0.15598278 = queryWeight, product of:
               1.0480834 = boost
               6.7110353 = idf(docFreq=146, maxDocs=44421)
               0.022176413 = queryNorm
             0.5242996 = fieldWeight in 5626, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.7110353 = idf(docFreq=146, maxDocs=44421)
               0.078125 = fieldNorm(doc=5626)
         0.04697283 = weight(abstract_txt:needs in 5626) [ClassicSimilarity], result of:
           0.04697283 = score(doc=5626,freq=1.0), product of:
             0.13579392 = queryWeight, product of:
               1.3829697 = boost
               4.4276814 = idf(docFreq=1441, maxDocs=44421)
               0.022176413 = queryNorm
             0.3459126 = fieldWeight in 5626, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.4276814 = idf(docFreq=1441, maxDocs=44421)
               0.078125 = fieldNorm(doc=5626)
         0.0963495 = weight(abstract_txt:reference in 5626) [ClassicSimilarity], result of:
           0.0963495 = score(doc=5626,freq=4.0), product of:
             0.13810058 = queryWeight, product of:
               1.3946662 = boost
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.022176413 = queryNorm
             0.6976763 = fieldWeight in 5626, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.078125 = fieldNorm(doc=5626)
         0.055451524 = weight(abstract_txt:librarians in 5626) [ClassicSimilarity], result of:
           0.055451524 = score(doc=5626,freq=1.0), product of:
             0.15167879 = queryWeight, product of:
               1.4616215 = boost
               4.679491 = idf(docFreq=1120, maxDocs=44421)
               0.022176413 = queryNorm
             0.36558524 = fieldWeight in 5626, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.679491 = idf(docFreq=1120, maxDocs=44421)
               0.078125 = fieldNorm(doc=5626)
         0.033905238 = weight(abstract_txt:their in 5626) [ClassicSimilarity], result of:
           0.033905238 = score(doc=5626,freq=1.0), product of:
             0.13766928 = queryWeight, product of:
               1.9692734 = boost
               3.1523883 = idf(docFreq=5161, maxDocs=44421)
               0.022176413 = queryNorm
             0.24628034 = fieldWeight in 5626, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.1523883 = idf(docFreq=5161, maxDocs=44421)
               0.078125 = fieldNorm(doc=5626)
         0.08509906 = weight(abstract_txt:users in 5626) [ClassicSimilarity], result of:
           0.08509906 = score(doc=5626,freq=3.0), product of:
             0.17629308 = queryWeight, product of:
               2.2284615 = boost
               3.5672934 = idf(docFreq=3408, maxDocs=44421)
               0.022176413 = queryNorm
             0.48271355 = fieldWeight in 5626, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               3.5672934 = idf(docFreq=3408, maxDocs=44421)
               0.078125 = fieldNorm(doc=5626)
         0.11033547 = weight(abstract_txt:academic in 5626) [ClassicSimilarity], result of:
           0.11033547 = score(doc=5626,freq=1.0), product of:
             0.30232167 = queryWeight, product of:
               2.9182477 = boost
               4.6714945 = idf(docFreq=1129, maxDocs=44421)
               0.022176413 = queryNorm
             0.3649605 = fieldWeight in 5626, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.6714945 = idf(docFreq=1129, maxDocs=44421)
               0.078125 = fieldNorm(doc=5626)
       0.32 = coord(8/25)
   

4. Rose, P.M.; Stoklosa, K.; Gray, S.A.: ¬A focus group approach to assessing technostress at the reference desk (1998) 0.18

   0.17790566 = sum of:
     0.17790566 = product of:
       0.8895283 = sum of:
         0.25595862 = weight(abstract_txt:desk in 4682) [ClassicSimilarity], result of:
           0.25595862 = score(doc=4682,freq=4.0), product of:
             0.18618508 = queryWeight, product of:
               1.1450645 = boost
               7.33202 = idf(docFreq=78, maxDocs=44421)
               0.022176413 = queryNorm
             1.3747537 = fieldWeight in 4682, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               7.33202 = idf(docFreq=78, maxDocs=44421)
               0.09375 = fieldNorm(doc=4682)
         0.34823325 = weight(abstract_txt:anxiety in 4682) [ClassicSimilarity], result of:
           0.34823325 = score(doc=4682,freq=3.0), product of:
             0.2516082 = queryWeight, product of:
               1.3311282 = boost
               8.523414 = idf(docFreq=23, maxDocs=44421)
               0.022176413 = queryNorm
             1.3840299 = fieldWeight in 4682, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               8.523414 = idf(docFreq=23, maxDocs=44421)
               0.09375 = fieldNorm(doc=4682)
         0.100129336 = weight(abstract_txt:reference in 4682) [ClassicSimilarity], result of:
           0.100129336 = score(doc=4682,freq=3.0), product of:
             0.13810058 = queryWeight, product of:
               1.3946662 = boost
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.022176413 = queryNorm
             0.72504646 = fieldWeight in 4682, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.09375 = fieldNorm(doc=4682)
         0.052804478 = weight(abstract_txt:libraries in 4682) [ClassicSimilarity], result of:
           0.052804478 = score(doc=4682,freq=1.0), product of:
             0.14882387 = queryWeight, product of:
               1.7731866 = boost
               3.78466 = idf(docFreq=2742, maxDocs=44421)
               0.022176413 = queryNorm
             0.35481188 = fieldWeight in 4682, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.78466 = idf(docFreq=2742, maxDocs=44421)
               0.09375 = fieldNorm(doc=4682)
         0.13240257 = weight(abstract_txt:academic in 4682) [ClassicSimilarity], result of:
           0.13240257 = score(doc=4682,freq=1.0), product of:
             0.30232167 = queryWeight, product of:
               2.9182477 = boost
               4.6714945 = idf(docFreq=1129, maxDocs=44421)
               0.022176413 = queryNorm
             0.4379526 = fieldWeight in 4682, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.6714945 = idf(docFreq=1129, maxDocs=44421)
               0.09375 = fieldNorm(doc=4682)
       0.2 = coord(5/25)
   

5. Sarkodie-Mensah, K.: ¬The human side of reference in an era of technology (1998) 0.18

   0.17772865 = sum of:
     0.17772865 = product of:
       0.6347452 = sum of:
         0.1493092 = weight(abstract_txt:desk in 3189) [ClassicSimilarity], result of:
           0.1493092 = score(doc=3189,freq=1.0), product of:
             0.18618508 = queryWeight, product of:
               1.1450645 = boost
               7.33202 = idf(docFreq=78, maxDocs=44421)
               0.022176413 = queryNorm
             0.80193967 = fieldWeight in 3189, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.33202 = idf(docFreq=78, maxDocs=44421)
               0.109375 = fieldNorm(doc=3189)
         0.06576196 = weight(abstract_txt:needs in 3189) [ClassicSimilarity], result of:
           0.06576196 = score(doc=3189,freq=1.0), product of:
             0.13579392 = queryWeight, product of:
               1.3829697 = boost
               4.4276814 = idf(docFreq=1441, maxDocs=44421)
               0.022176413 = queryNorm
             0.48427767 = fieldWeight in 3189, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.4276814 = idf(docFreq=1441, maxDocs=44421)
               0.109375 = fieldNorm(doc=3189)
         0.09538115 = weight(abstract_txt:reference in 3189) [ClassicSimilarity], result of:
           0.09538115 = score(doc=3189,freq=2.0), product of:
             0.13810058 = queryWeight, product of:
               1.3946662 = boost
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.022176413 = queryNorm
             0.69066435 = fieldWeight in 3189, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.4651284 = idf(docFreq=1388, maxDocs=44421)
               0.109375 = fieldNorm(doc=3189)
         0.07763214 = weight(abstract_txt:librarians in 3189) [ClassicSimilarity], result of:
           0.07763214 = score(doc=3189,freq=1.0), product of:
             0.15167879 = queryWeight, product of:
               1.4616215 = boost
               4.679491 = idf(docFreq=1120, maxDocs=44421)
               0.022176413 = queryNorm
             0.51181936 = fieldWeight in 3189, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.679491 = idf(docFreq=1120, maxDocs=44421)
               0.109375 = fieldNorm(doc=3189)
         0.061605226 = weight(abstract_txt:libraries in 3189) [ClassicSimilarity], result of:
           0.061605226 = score(doc=3189,freq=1.0), product of:
             0.14882387 = queryWeight, product of:
               1.7731866 = boost
               3.78466 = idf(docFreq=2742, maxDocs=44421)
               0.022176413 = queryNorm
             0.4139472 = fieldWeight in 3189, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.78466 = idf(docFreq=2742, maxDocs=44421)
               0.109375 = fieldNorm(doc=3189)
         0.11627074 = weight(abstract_txt:their in 3189) [ClassicSimilarity], result of:
           0.11627074 = score(doc=3189,freq=6.0), product of:
             0.13766928 = queryWeight, product of:
               1.9692734 = boost
               3.1523883 = idf(docFreq=5161, maxDocs=44421)
               0.022176413 = queryNorm
             0.84456563 = fieldWeight in 3189, product of:
               2.4494898 = tf(freq=6.0), with freq of:
                 6.0 = termFreq=6.0
               3.1523883 = idf(docFreq=5161, maxDocs=44421)
               0.109375 = fieldNorm(doc=3189)
         0.06878475 = weight(abstract_txt:users in 3189) [ClassicSimilarity], result of:
           0.06878475 = score(doc=3189,freq=1.0), product of:
             0.17629308 = queryWeight, product of:
               2.2284615 = boost
               3.5672934 = idf(docFreq=3408, maxDocs=44421)
               0.022176413 = queryNorm
             0.39017272 = fieldWeight in 3189, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.5672934 = idf(docFreq=3408, maxDocs=44421)
               0.109375 = fieldNorm(doc=3189)
       0.28 = coord(7/25)