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DeVries, J.; Rodkewich, P.M.: Master reference librarians for a new age : a study of characteristics and traits (1998)
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Hults, P.: Reference evaluation : an overview (1992)
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Head, M.C.; Marcella, R.: ¬A testing question : the quality of reference services in Scottish public libraries (1993)
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Tyckoson, D.: What we do : reaffirming the founding principles of reference services (1998)
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Watstein, S.: Reference service in a digital age (1998)
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