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  • × author_ss:"Whitlatch, J.B."
  1. Whitlatch, J.B.: Reference services : research methodologies for assessment and accountability (1992) 4.07 
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  2. Whitlatch, J.B.: ¬The role of the academic reference librarian (1990) 4.07 
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  3. Whitlatch, J.B.: Unobtrusive studies and the quality of academic library reference services (1989) 4.07 
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  4. Whitlatch, J.B.: Customer service : implications for reference practice (1995) 4.07 
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