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Whyte, G.; Bytheway, A.; Edwards, C.: Understanding user perceptions of information systems success (1997)
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Towlson, K.: Information in business : the information service for business and industry (1993)
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Sjolander, E.; Sjolander, R.: ¬A strategic analysis of the delivery of service in two library reference departments (1995)
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May, N.: ¬A methodology for the measurement of quality of electronic databases (1994)
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Singh, S.: From reference to information services : a study on impact of Ranganathan (1992)
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